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Neiman Marcus; Payments And Returns

Neiman Marcus has a long history of community involvement dating back to its founding in 1907. In 2013, Neiman Marcus narrowed its emphasis, directing its social investments toward groups that provide adolescents with quality art education and experiences because art has the power to alter lives.

According to research, students who have arts in their curriculum are more likely to matriculate and graduate, to achieve higher SAT scores, and to become more creative problem solvers and civic leaders.

As of 2013, 70 percent of Neiman Marcus charitable giving went to nonprofit organizations that specialize in arts education for children and teenagers. The remaining 30% goes towards other important programs and services. Neiman Marcus urges its workers at Neiman Marcus to invest their time, talent, and treasure in their local communities.

Nonprofits are encouraged to contact the public relations manager in their market to submit volunteer opportunities by utilizing the Here are some other ways they promote giving back. The American Red Cross has a 365-day donating program ready to go.

In 2014, Neiman Marcus gladly joined the American Red Cross’ Ready 365 donation program. When calamity strikes, whether large or small, domestic or international, the American Red Cross steps in to help communities.

Payment Options At Neiman Marcus

For online purchases, Neiman Marcus offers the following payment methods:

  • The credit card from Neiman Marcus
  • A gift card to Neiman Marcus (the USA only)
  • American Express 
  • VISA\MasterCard
  • Diners Club 
  • PayPal
  • Credit Cards: Your order’s total dollar amount is allocated when your card is approved, but payment (funds transfer) does not occur until the order ships.
  • Debit Cards: When your card is authorized, money is deducted from your account. Each order is accompanied by a receipt.
  • Applying for the NM credit card: When you apply for the NM credit card online, you provide us with personal information that has to be sensitive and should be secured. Neiman Marcus guarantees you that your information will be kept private and it will not share information about your credit card with third parties unless you agree to their financial privacy policy, this will be mailed to you with your NM credit card if your application is granted.

Price Adjustments At Neiman Marcus

Neiman Marcus gives you a one-time refund or adjustment for items purchased within 10 days of a price adjustment, except online clearance sale at Neiman Marcus. Permanent Sale items are included, however temporary special promotion items and Online Clearance items are excluded. Call 1.972.556.6044 with any inquiries or changes. Call Neiman Marcus at 1.972.556.6011 if your destination country is not eligible for Borderfree shipping.

  • They strive hard to ensure the correctness of pricing on NeimanMarcus.com, but pricing errors may occur despite the best efforts.
  • Neiman Marcus will charge you the lower amount if an item’s correct price is lower than the quoted price on their site.
  • Neiman Marcus may contact you for clarification regarding the price.

Return Policy Of Neiman Marcus

Every consumer is respected and valued at Neiman Marcus. Neiman wants you to be entirely satisfied with every purchase because they value your confidence. Neiman Marcus will gladly accept returns of saleable products for a full refund or exchange if you are not happy for any reason. Refunds at Neiman Marcus will be applied to your original payment method done by you. The following rules are:

  • Returns at Neiman are accepted within 30 days of receipt of order.
  • Unworn, undamaged, saleable merchandise with original tags and packing should be returned in the same condition as when you received it (if applicable).
  • Items that have been altered, special orders, cloth face mask coverings, perishable or personalized/monogrammed items, and items marked “final sale” are not returnable.
  • If your item was purchased at full price and then decreased within 10 days of purchase, Neiman Marcus would gladly satisfy your request for a refund.
  • Neiman Marcus maintains the right to evaluate whether a returned product is in saleable condition at its sole discretion.
  • Purchases made between 11/1/21 and 12/25/21 will be eligible for an extended return policy until 1/31/22. 

Returning By Mail

Begin your return with the order number from Neiman Marcus. Eligible merchandise may be returned for free if received within 15 days of the delivery date; the above exclusions apply.

A $9.95 return fee will be levied on all sale items, those returned after 15 days of delivery, and items marked return costs apply. If you do not have an order number, please call 1-888-888-4757 for assistance.

Return qualifying items to Neiman Marcus, prepaid and insured, along with a copy of your receipt, to Sales Division, 123 Customer Way, Irving, TX 75039, so your credit can be processed swiftly. Shopping done in a Neiman Marcus store can be returned to the location where they were made through the mail.

Gift Returns By Mail

Neiman Marcus, Horchow, Last Call, and Bergdorf Goodman accept the card for in-store, online, and catalog purchases. By federal law, for presents valued at more than $2,000.00, the receiver will receive a check rather than a gift card. Please call 1-888-888-4757 for assistance if you do not have an order number.

Return eligible items prepaid and insured to Sales Division, 123 Customer Way, Irving, TX 75039, along with a copy of your receipt so your credit can be processed quickly. Purchases made in a Neiman Marcus store can be returned by mail to the store where they were made.

Returning In-Store

To begin your return, use the order number to print your return slip. To return things at the store, you’ll need this return slip. Within 30 days of a successful delivery, eligible items may be returned to a Neiman Marcus store for a refund. Also, take the goods to any shop sales assistant, together with your return slip (if you bought it online) or receipt (if you bought it in person).

Items purchased in Neiman’s Bergdorf Goodman, Last Call, and Horchow stores, online, or through the catalog are not eligible for return at Neiman Marcus stores.

Gift Returns In-Store

To return products in-store, you’ll need a return slip. Bring the goods to any shop sales assistant, together with your return slip (if you bought it online) or receipt (if you bought it in person). The recipient will get you a Neiman Marcus group product credit and gift card in the amount of the returned item. Neiman Marcus accepts the card for in-store, online, and catalog purchases, also online and in stores. Following federal law, for presents valued at more than $2,000.00, the receiver will receive a check rather than a gift card.

Other Items

Certain hazardous products are restricted to ground transportation due to air transport restrictions and laws. Aerosols and alcohol-based products are examples of some other items. Also, pressurized spray containers, hairspray, nail polish remover, etc.

Order Cancellation

If the order status is “In Process,” you may be able to cancel it. If the order status is shipped by Neiman Marcus then you will not be able to cancel it. There may be a pickup and/or restocking fee. Orders that are personalized or monogrammed cannot be canceled or returned.

You can cancel your web Neiman Marcus order online if you are a registered customer. Sign in to your online account, then select “View web order history,” then click on the selected order number, then cancel next to the item(s) you want to cancel.

Non-registered clients should phone toll-free 1.972.556.6044 to check on the status of their order; to cancel it, have your order number handy. Call them at 1.972.556.6011 if your destination country is not eligible for border-free delivery.

Monogramming & Personalization

Monogrammed bedding, customized stationery, and other goods can be ordered online. When you choose an item that can be monogrammed or personalized, you will be prompted to provide the relevant information for that item.

For linens, the process takes 2 to 4 weeks, and for stationery, it takes 3 to 4 weeks; please keep this in mind when placing your purchase. See the expected ship date next to the item in your shopping Cart for other customized items.

Order Status & History 

Neiman Marcus will send you updates on your order’s status, including when your item(s) ships*, to the email address you provided when you placed your order.

If your order status is “Shipped,” you won’t be able to cancel it. Click on your online account, sign in, pick “View web order history,” click on the desired order number, and then select cancel next to the item(s) you wish to cancel to view your order status.

Non-registered clients should phone toll-free 1.972.556.6044 to check on the status of their order; to cancel it, have your order number handy.

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